PowerSchool Security Incident

On December 28, 2024, PowerSchool became aware of a cybersecurity incident involving unauthorized exfiltration of certain personal information from PowerSchool Student Information System (SIS) environments through one of our community-focused customer support portals, PowerSource. This compromise was not the result of any River Valley accounts being accessed. This breach happened via a PowerSchool support account. This did not happen as a result of something River Valley Local Schools did or did not do to protect our data. 

PowerSchool has engaged Experian, a trusted credit reporting agency, to provide complimentary identity protection and credit monitoring services to individuals who had information exfiltrated from PowerSchool SIS. In the coming weeks, Experian (on behalf of PowerSchool) will be distributing direct email notifications to involved individuals (or their parent/guardian, as applicable) for whom PowerSchool has sufficient contact information. (Note: Due to changing email addresses, contact information of former staff and students is unlikely to be accurate.) PowerSchool has also worked with Experian to set up a dedicated, toll-free call center to answer any questions associated with these offerings and the incident. 

We are encouraging all staff, parents, and students who have been affiliated with River Valley Local Schools anytime between January 1, 2004 and January 1, 2025 to activate this offering from Experian and PowerSchool now instead of waiting to be notified. 

To learn how to activate this offering from Experian or access the toll-free call center, visit: http://www.powerschool.com/security/sis-incident/notice-of-united-states-data-breach/. 

The deadline to complete this enrollment is May 30, 2025.